1. Are you the jewelry factory?
Yes, we are a professional jewelry manufacturer with over 10 years of experience in crafting high-quality sterling silver and fashion jewelry.
2. Can I get a sample before bulk production?
Yes, we provide samples for evaluation before proceeding with bulk production.
3. How long is the sample lead time?
For items in stock, samples are sent immediately. Customized samples typically take about 2 weeks to prepare.
4. Do you have MOQ limitations for orders?
Yes, our minimum order quantity (MOQ) is 20 pieces or pairs.
5. How to proceed with an order?
- Step 1: Share your requirements or intended application.
- Step 2: We provide a quotation based on your needs or our suggestions.
- Step 3: Confirm samples and arrange payment via T/T or PayPal.
- Step 4: We begin production upon payment confirmation.
6. How long is your order delivery time?
Orders are usually completed within 30 days after payment confirmation.
7. What file format do you need for my own design?
We support files such as 3DM, STL, PDF, AI, and other common design formats.
8. What are the payment terms?
We accept PayPal and T/T. Please contact us if you have any payment concerns.
9. Can you customize designs?
Yes, our design team can create 3D models based on your sketches or concepts. You may also send your own 3D files for production.
10. Is there a warranty?
Yes, we provide after-sales support and are committed to resolving any issues that may arise.